Appreciation

We welcome your reviews on the support we provide. They will help us to identify what we do well and what we could do better. If you have any comments on the support you have received, please feel free to write in the compliments form.

VFS would, of course, be keen to hear from you if you have received an outstanding service from a particular member of our team and would be further delighted to receive your recommendations

Feedback

VFS aims to provide an efficient service to its applicants. If you have a feedback / complaint, we would like to know about it as soon as possible. Every Ireland Application Centre operated by VFS maintains a Feedback / Complaint Form for the benefit of the applicants. The Manager of the Visa Application Centre shall provide access to the Form on demand.

Alternatively, you can e-mail your Feedback to: feedbackireland@vfshelpline.com

Or Fax in your complaint at +91 11 42658208

If you wish to give any feedback / complain about the service you received from VFS, you may Contact us directly in person at a Visa Application Centre (s).

In all cases please provide:

	Your name
	Address
	Telephone number and
	A clear description of your complaint with as much detail of names, dates, places and other background as possible.

If you are a VISA applicant then please provide following details as well:

	Your Date of Birth
	Type of Application
	Any Application reference number(s)

We will take your complaint seriously, and will try to provide a full reply within 2 working days. If we cannot give you a full reply within this time we will tell you when we expect to do so and keep you up to date with progress. Further, we would like you to note that your complaint will have no bearing on the decision arrived at for your application.

In the unlikely event that you are not satisfied with our response, you could escalate your complaint to Embassy of Ireland, New Delhi. The complaint must be addressed to:

The Embassy of Ireland
230, Jor Bagh,
New Delhi-110003